Client Engagement Associate

San Francisco, California, United States Full-time

Evidation Health is a technology and services company that helps individuals and the world's most innovative healthcare companies understand and influence the everyday behaviors that create better health outcomes. Evidation pairs a first of its kind discovery engine designed for better, faster, and more efficient studies with a delivery platform, Achievement, that connects individuals and the healthcare industry, including life sciences organizations, providers, payers, and digital health companies. The company's technology is designed to be entirely privacy-safe and individually-permissioned.

Client Engagement is responsible for designing and delivering projects that bring Evidation’s unique strategic value to our customers. As an early member of our Client Engagement team, you will learn how to build and scale a high-performing customer success function, and will get deep exposure to the application of novel technologies in healthcare. You will also have the opportunity for significant growth as we scale.

RESPONSIBILITIES

  • Ensure flawless execution of the design phase of our projects
  • Facilitate client and internal teams to design the project, creating the blueprint for the remainder of project execution
  • Collaborate with the Sales team during the proposal and contracting phases of the project lifecycle to ensure the client’s business need is represented in project delivery
  • Meet regularly with client and internal stakeholders to:
    • Develop the design of our projects
    • Escalate issues arising from the project teams
    • Discuss opportunities to internally and externally promote the value the client is receiving from the Evidation partnership
  • Build the processes and systems to help Client Engagement become a high-performing function

QUALIFICATIONS

Minimum Qualifications:

  • BA/BS
  • 2+ years of experience with client services, management consulting, or project management experience in healthcare
  • Excellent communication and follow-up skills
  • Self-motivated and action-oriented
  • Team player committed to removing barriers to drive progress and results
  • Creative problem solver, independent thinker
  • Able to quickly build trust and rapport with technical experts
  • Adept at (and thrives off of) flexing between strategic project design and tactical day to day project management

Preferred Qualifications:

  • Experience with pharmaceutical, digital health, or payer markets
  • Familiarity with data science, software engineering/product
  • Start-up experience

IDEAL CANDIDATE

  • Passionate about changing healthcare
  • Cares about getting things done
  • Enjoys bringing structure to ambiguity
  • Thrives when given ownership
  • Can be both strategic and tactical to drive new and innovative solutions
  • Enjoys building relationships with a wide variety of people
  • Loves to build things
  • Excels under pressure
  • Thrives in a dynamic environment with frequently changing landscapes
  • Is wired to maximize efficiency, constantly questioning the status quo, and proactively looking for ways to optimize the process

BENEFITS

  • Health, dental, and vision benefits for you and competitive coverage for your family
  • Relocation support
  • Equity
  • Flexible work hours
  • Open vacation policy - take time when you need it
  • Support for remote work when needed
  • Relaxed work environment
  • Your choice of computing equipment and gear
  • Lots of opportunities for growth
  • Opportunity to work on fascinating challenges that improve people’s lives
Evidation Health values diversity and is committed to equal opportunity for all persons without regard to race, color, creed, religion, marital status, age, national origin or ancestry, political activity or affiliation, physical or mental disability, medical condition including genetic characteristics, marital status, sexual orientation, gender identity, sex or gender.

Apply for this opening at http://evidation.recruiterbox.com/jobs/fk013dh?apply=true