Client Engagement Manager

San Mateo, California, United States Full-time

Evidation Health is a technology and services company that helps individuals and the world's most innovative healthcare companies understand and influence the everyday behaviors that create better health outcomes. Evidation pairs a first of its kind discovery engine designed for better, faster, and more efficient studies with a delivery platform, Achievement, that connects individuals and the healthcare industry, including life sciences organizations, providers, payers, and digital health companies. The company's technology is designed to be entirely privacy-safe and individually-permissioned.

The Client Engagement Manager at Evidation Health is responsible for ensuring that Evidation delivers on its strategic value throughout the post-sales phases of the project lifecycle and serves as the project lead for every contracted engagement in his/her assigned accounts.  The Client Engagement Manager will work collaboratively with cross-functional stakeholders at Evidation to make certain that the offerings and deliverables the client has purchased from Evidation stay aligned with their business needs.

RESPONSIBILITIES

  • Is accountable for the delivery of value to the business and executive client stakeholders on the projects that he/she leads throughout the design, execution, and closeout phases of the engagement
  • Assists the Sales team during the proposal and contracting phases of the project lifecycle
  • Acts as a facilitator to coordinate client and internal teams to design the project, creating the blueprint for the remainder of project execution
  • Works in partnership with a Project Operations Manager to ensure excellent project execution
  • Meets with the business and executive stakeholders on his/her assigned accounts on a regular basis to:
    • Review project status and overall satisfaction
    • Escalate issues arising from the project teams
    • Discuss opportunities to internally and externally promote the value the client is receiving from the Evidation partnership
  • Identifies new sales opportunities within assigned clients that the Sales team can bring to close
  • Maintains and updates relevant internal process and external client-facing documentation on his/her accounts
  • Up to 25% travel may be required

QUALIFICATIONS

Minimum Qualifications:

  • BA/BS
  • 5+ years of account management, client engagement, or management consulting experience in healthcare
  • Demonstrated experience in building C-Suite relationships and engaging executives in project planning and delivery activities
  • Excellent presentation and communication skills
  • Self-motivated and action-oriented
  • Strong team player with proven ability to lead through influence
  • Creative problem solver

Preferred Qualifications:

  • MBA or advanced clinical degree
  • Experience with pharmaceutical, digital health, or payer markets
  • Start-up experience
  • Enjoy bringing structure to ambiguity
  • Thrive when given ownership
  • Can be creative and process-oriented to drive new and innovative solutions
  • Like building relationships with a wide variety of people
  • Are passionate about changing healthcare

BENEFITS

  • Health, dental, and vision benefits for you and competitive coverage for your family
  • Relocation support
  • Equity
  • Flexible work hours
  • Open vacation policy - take time when you need it
  • Support for remote work when needed
  • Relaxed work environment
  • Your choice of computing equipment and gear
  • Lots of opportunities for growth
  • Opportunity to work on fascinating challenges that improve people’s lives
Evidation Health values diversity and is committed to equal opportunity for all persons without regard to race, color, creed, religion, marital status, age, national origin or ancestry, political activity or affiliation, physical or mental disability, medical condition including genetic characteristics, marital status, sexual orientation, gender identity, sex or gender.

Apply for this opening at http://evidation.recruiterbox.com/jobs/fk0f65s?apply=true