Support and Community Operations Specialist

San Mateo, California, United States Full-time

Evidation Health is a new kind of health and measurement company that provides the technology and guidance to understand how everyday behavior and health interact. The volumes of behavior data generated from wearables and smartphones has opened up new ways to analyze individuals’ behavior and health in real time. With a virtual pool of 2 million research participants, Evidation Health undertakes research for innovative biopharma and healthcare companies to transform how diseases are identified, treated, and monitored.

We’re seeking a talented Support and Community Operations Specialist to join our Community Operations Team in supporting the largest marketplace for health activities, Achievement (https://www.myachievement.com). You will utilize both vendor customer support and bug tracking software to support and create a positive experience for our Achievement community. You will collaborate with product/engineering teams to ensure the user experience exceeds high quality standards.  

RESPONSIBILITIES

  • Represent the Achievement brand in a positive manner as the first point of contact for our users
  • Create a positive experience for our users by investigating and resolving inquiries via phone and email
  • Understand the customers’ experience across all silos. Identify and solve new or non-standard issues that may require resourceful and conceptual thinking when necessary
  • Collect data and insights to make improvements to the user experience on Achievement.
  • Implement organizational systems and create help articles within the vendor customer support software to facilitate internal communication and collaboration on participant support
  • Work closely with product/engineering teams and utilize issue tracking software to track and manage bugs and new features.
  • Cultivate relationships with our key community contacts to expand marketing opportunities via social, blog posts, user stories, community programs and more.

QUALIFICATIONS

  • Undergraduate university degree required
  • Customer support experience
  • Experience using Zendesk, Jira or a similar software is preferred
  • Background supporting iOS and Android apps preferred
  • Excellent verbal and written communication skills
  • Must be a self motivator, team player, eager to exceed objectives and organized
  • Startup experience preferred

BENEFITS

  • Health, dental, and vision benefits for you and competitive coverage for your family
  • Relocation support
  • Equity
  • Flexible work hours
  • Open vacation policy - take time when you need it
  • Support for remote work when needed
  • Relaxed work environment
  • Your choice of computing equipment and gear
  • Lots of opportunities for growth
  • Opportunity to work on fascinating challenges that improve people’s lives
Evidation Health values diversity and is committed to equal opportunity for all persons without regard to race, color, creed, religion, marital status, age, national origin or ancestry, political activity or affiliation, physical or mental disability, medical condition including genetic characteristics, marital status, sexual orientation, gender identity, sex or gender.

Apply for this opening at http://evidation.recruiterbox.com/jobs/fk0jw9u?apply=true